ECO4 Privacy Notice


Under the Energy Company Obligation (ECO) scheme large energy suppliers provide funding towards energy efficiency measure installations in domestic homes. In order for you to have a measure installed into your home under the ECO scheme we need to collect some of your personal information and share this with other organisations. We will only collect and use personal data in ways that are described here, in a way that is consistent with our obligations and your rights under the law.

The personal data we collect and use

We collect your data directly and this data may include:

  • Your name, address, and in some cases your date of birth (so we can check you are eligible for the scheme and contact you regarding your installation);
  • Proof of identity (which may be collected to evidence a supporting component or for eligibility evidence);
  • Copies of documents showing proof of benefits and income supplied to you by the Department for Work and Pensions, HMRC and the Ministry of Defence (this will be limited to information showing you are eligible for the scheme);
  • Your phone number and email address (so you can be contacted as necessary for the Purpose outlined in this notice);
  • Optional: the financial amount you have contributed towards the cost of the installation (to help the Department for Business, Energy and Industrial Strategy develop future schemes).

Providing your personal data

We will tell you if providing some of your personal data is optional. In all other cases you must provide your personal data or we will be unable to install a measure into your home under the ECO scheme.

Using your personal data: legal basis and purpose

We will process your personal data:

  • As necessary to fulfil our contract with you, eg.
  1. to manage and undertake the contract (including the installation of a measure into your property).
  • As necessary to pursue our legitimate interests, eg. o to check you are eligible for the ECO scheme;
  1. to share your data with third parties who administer, support or enforce the ECO scheme (as specified under ‘Sharing your personal data’).
  2. to collect the financial amount you have contributed towards the cost of the installation.
  • As necessary to comply with a legal obligation, eg.
  1. where you exercise your rights to make requests under data protection law.

In some circumstances we may need to process special categories of data (eg. Information related to your health as evidence you are eligible for the scheme). In these cases, we’ll need to rely on an additional condition for processing this information. Where the data is being processed by a government body, local authority, the Crown or a Minister of the Crown under the exercise of its functions under an enactment or rule of law, this will be based on a substantial public interest.1 Where the data is being processed by an obligated energy supplier, this will either be based on your explicit consent or the "Safeguarding of economic well-being of certain individuals" substantial public interest processing condition.2 Where your data is processed based on your consent, you can withdraw your consent at any time. In all other cases, we will tell you the condition upon which we are processing your special category data.

Any data processing of your disability benefit data will also be carried out in compliance with an “appropriate policy statement” a copy of this will be provided on request.